1. Requesting a refund
All refund requests must be submitted to contact@forgex.id. Include the email address used for your FORGEX account, the payment or order reference, the amount, and a short explanation of the issue.
2. Situations we can review
We can review cases such as duplicate charges, a completed payment where purchased FX Credits were not delivered, or other billing errors. Unauthorized-payment reports may require identity and transaction verification.
3. Consumed FX Credits and completed generation
FX Credits that have already been consumed by a generation or production operation are generally not refundable after the external provider has accepted or processed the request, except where required by applicable law or where FORGEX determines that a verified billing or service-delivery failure occurred.
4. Generated output quality
AI and 3D generation results can vary. FORGEX is a production workflow tool and does not guarantee that an external provider's generated result will match a user's subjective expectations. Output quality alone does not automatically qualify a transaction for a refund.
5. Failed operations
Where supported by the FORGEX workflow, a failed paid operation may be recovered, retried, or have the relevant FX transaction reviewed. If provider processing completed but delivery was interrupted, FORGEX may first attempt result recovery before considering a refund.
6. Payment-provider processing
Approved refunds may be returned using the original payment method or another supported method, depending on the payment provider and transaction type. Processing times and payment-provider fees can vary.
7. Review
Submitting a request does not guarantee approval. We may ask for additional information needed to verify the transaction and determine eligibility.